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The 19th Annual Compete Through Service Symposium
Presented with IBM
November 5-7, 2008
Ritz Carlton Hotel, Phoenix Arizona
Our flagship event.  A dynamic gathering of business leaders focusing on using internal and external service excellence as a source of competitive advantage. 

The 23rd Annual Services Leadership Institute
March 9-11, 2009
W. P. Carey School of Business
Arizona State University, Tempe, AZ
An exclusive "mini-MBA" program on delivering on your customer's true expectations and competing through your service offerings. Dates and more information coming soon.  To see details from our 2008 program, visit
wpcarey.asu.edu/institute.